MIYI Privacy Policy

如需查看本文的中文版本，请访问：https://miyisupport.kb.help/

Effective Date: 5 January 2026
Last Updated: 19 December 2025

VeroCielo AI Trading Technologies Inc. ("VeroCielo," "MIYI," "we," "us," or "our"), a corporation organized under Panamanian law with RUC 155772480-2-2025 and trading under the brand name MIYI, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website (www.miyi.io), mobile applications, APIs, and related services (the "Platform" or "Services").

This policy is incorporated by reference into our Terms of Service. By using the Platform, you consent to the data practices described below. If you do not agree, you must not access or use our Services.

1. INFORMATION WE COLLECT

1.1. Information You Provide Directly

• Account & Identity Information: Full name, date of birth, nationality, photograph, government-issued identification (passport, national ID), proof of address (utility bill, bank statement), and tax identification number.
• Financial Information: Bank account details, payment card information, cryptocurrency wallet addresses, and detailed transaction history (deposits, trades, withdrawals).
• Verification Information: Information required for "Know Your Customer" (KYC), Anti-Money Laundering (AML), and Counter-Terrorist Financing (CFT) compliance, which may include video recordings, answers to questionnaires, and source of wealth/funds declarations.
• Communications: Records of your communications with our support, compliance, and legal teams.

1.2. Information Collected Automatically

• Technical & Usage Data: IP address, browser type, operating system, device identifiers, access times, pages viewed, features used, and clickstream data.
• Trading & Activity Data: Trade orders, executed transactions, contract positions, prediction market activity, wallet balances, and interaction data with our swap services. For risk management and service improvement, this may include data related to your trading strategies and patterns.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies for session management, security, analytics, and preference storage. You can control cookies through your browser settings.

1.3. Information from Third Parties
We may receive information about you from:

• Identity verification and KYC/AML service providers.
• Credit bureaus or fraud prevention agencies (where permitted by law).
• Blockchain analytics and transaction monitoring providers.
• Other financial institutions or service providers.

2. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

• To Provide and Maintain Services: To create your account, execute trades, settle contracts, facilitate swaps, and operate prediction markets.
• To Verify Identity and Comply with Law: To fulfill our legal obligations under Panamanian Law 23 of 2015 and other global AML/CFT regulations. This includes ongoing transaction monitoring and reporting to authorities like Panama's Financial Analysis Unit (UAF).
• To Secure the Platform: To detect, prevent, and investigate fraud, security breaches, market manipulation, and other illegal activities.
• To Communicate: To send you account-related notices, security alerts, support responses, and (with your consent) marketing communications.
• To Improve Services: To analyze usage trends, develop new features, and train and improve our internal systems and risk models. Data used for analytics and model training is aggregated and anonymized where possible.
• To Enforce Our Rights: To enforce our Terms of Service, this Privacy Policy, and other agreements.

3. LEGAL BASIS FOR PROCESSING (FOR EEA/UK USERS)

For users in the European Economic Area (EEA) and the United Kingdom, we process your personal data on the following legal bases:

• Contractual Necessity: To perform our contract with you under the Terms of Service.
• Legal Obligation: To comply with our regulatory and financial reporting obligations.
• Legitimate Interests: To secure our Platform, prevent fraud, improve our Services, and for direct marketing, where our interests are not overridden by your data protection rights.
• Consent: For specific purposes where we have obtained your explicit, prior consent (e.g., certain marketing communications). You may withdraw consent at any time.

4. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We may share it in limited circumstances:

• With Service Providers: Trusted third-party vendors who perform services on our behalf under strict confidentiality agreements (e.g., cloud hosting, customer support, payment processing, identity verification).
• For Legal & Compliance Reasons: If required by law, regulation, subpoena, court order, or to protect the rights, property, or safety of MIYI, our users, or the public. This includes sharing with law enforcement and regulatory bodies globally.
• During Business Transfers: In connection with a merger, acquisition, sale of company assets, or bankruptcy.
• With Your Consent: For any other purpose disclosed to you at the time we collect the information, with your explicit permission.

5. INTERNATIONAL DATA TRANSFERS

MIYI operates globally. Your personal information may be transferred to, stored, and processed in countries other than your own, including countries that may not have data protection laws equivalent to those in your jurisdiction. When we transfer data from the EEA/UK to such countries, we rely on approved transfer mechanisms like Standard Contractual Clauses to ensure an adequate level of protection.

6. DATA RETENTION

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (e.g., for regulatory compliance, tax, accounting, or legal claims). KYC information and financial transaction records are typically retained for a minimum period as mandated by Panamanian law, which can be several years after account closure.

7. YOUR RIGHTS AND CHOICES

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data, subject to legal limits.
• Restriction/Objection: Object to or request restriction of certain processing activities.
• Data Portability: Request transfer of your data to another service provider.
• Withdraw Consent: Withdraw consent where processing is based on consent.

To exercise these rights, please contact us at privacy@miyi.io. We will respond in accordance with applicable law and may need to verify your identity first. You also have the right to lodge a complaint with your local data protection authority.

8. SECURITY OF YOUR INFORMATION

We implement technical, administrative, and physical security measures designed to protect your information, including encryption, access controls, and secure development practices. However, no method of transmission over the internet or electronic storage is 100% secure.

9. CHILDREN'S PRIVACY

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy. We will notify you of material changes by posting the new policy on our Platform, updating the "Last Updated" date, and, where appropriate, through email notification. Your continued use of the Services after the effective date constitutes acceptance of the updated policy.

11. CONTACT US

If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer at:

VeroCielo AI Trading Technologies Inc.
Attn: Data Protection Officer
Calle 50 Edificio Solendeg
Ciudad de Panama, Republica de Panama
Email: privacy@miyi.io