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This guide will explain the possible situations that may occur if you accidentally recharge a currency that the platform does not currently support or list, and provide corresponding handling suggestions and precautions.
Because the cryptocurrency you deposited is not yet listed on our platform, the coins cannot be credited to your account. Therefore, you need to contact our customer service.
1.You can contact us by clicking the icon on our webpage.
2.Enter your relevant information.
3.Click to start a chat and describe your problem in detail; we will assist you.
You will need to provide the following specific information for us to perform the search:
- Currency you deposited
- Chain type
- Transfer TXID