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This guide will explain common reasons why your deposit may not be credited and how to troubleshoot them, including block confirmation status, minimum deposit requirements, and address verification procedures, helping you quickly understand your fund status.
When making a deposit, please pay attention to the following precautions to avoid deposit issues:
The reason your top-up hasn't been credited is usually because the amount is below the system's minimum top-up threshold, and the system cannot process the credit at this time. Once you make up the difference and the transferred amount reaches the minimum top-up requirement, the system will automatically credit the account.
(There is no time limit for making up the difference, so don't worry, you just need to make sure your next top-up reaches the required amount.)
If you have already met the minimum requirement but the top-up still hasn't been credited, you can contact our customer service for assistance. Please follow these steps:
1.You can contact us by clicking the icon on our website:
2.Enter your relevant information.
3.Click to start a chat and describe your problem in detail; we will assist you.
You will need to provide the following specific information for us to perform the search:
- Currency you deposited
- Chain type
- Transfer TXID